Aspect, a provider of customer contact and Microsoft platform solutions, today announced a go-to-market relationship with Dell Services to deliver Microsoft-based unified solutions for the contact center and across the enterprise. Under this agreement, Aspect solutions are available immediately as part of Dell’s Unified Communications portfolio worldwide. The partnership extends…

I often get asked what the term Social Business really means. Is it the new name for social media? Is it something else entirely? Here are the main differences as it applies to business. I’ve broken the main points down into the top line bullet points and highlighted the main…

The importance of unified communications such as hosted IP PBX to the overall success of Business Process Management (BPM) systems has been highlighted by analysts at Gartner. BPM is a process-centric approach to managing business operations and it has been enabled by advancements in management infrastructure and the increasingly sophisticated…

We are all collaborating more than ever.Working practices are evolving as increasing numbers of people are spending more time than ever away from the office, either working from a home office, from client premises or managing work between travelling. Work used to be a place, but now the relationship…

ISL Online will be exhibiting its online collaboration software at the largest European IT fair, CeBIT, in Hannover, Germany from 6 10 March 2012. The company is offering to provide free tickets to all interested in their software and welcome them at the Stand C03 in Hall 004. At this year’s CeBIT ISL Online…

CHELMSFORD, MA, Feb 23, 2012 (MARKETWIRE via COMTEX) –Aspect, a leading provider of customer contact and Microsoftplatform solutions, today announced a go-to-market relationship withDell Services to deliver Microsoft-based Unified Communicationssolutions for the contact center and across the enterprise. Many large organizations view contact centers as a primary customerengagement point and increasingly as…

The Arab Spring has raised awareness and interest in disaster recovery and business continuity solutions, according to eHosting Datafort. Speaking at the launch of the second Middle East Business Continuity Survey, eHDF CEO Yasser Zeineldin said that political upheaval in the region had both raised interest in DR and BCM,…

InfoReady Corporation, provider of social media-based search and collaboration software products, has teamed with the Grants Resource Center (GRC), a unit of the American Association of State Colleges and Universities (AASCU), to provide access to InfoReady’s In4Grants proposal development and collaboration functionality. Ann Arbor, MI (PRWEB) February 23, 2012

With SharePoint firmly established in the enterprise, and companies looking to deploy an enterprise content management system across the company, many businesses are being forced to answer the question as to whether they should replace their enterprise CMS with SharePoint, or integrate the two. If SharePoint hadn’t been so widely…

eHosting DataFort and UAE-based consultancy Continuity and Resilience have jointly published ‘The Second Middle East Business Continuity Management Survey’ report. This describes the results from a survey which was conducted across nine Middle East countries: the UAE, Saudi Arabia, Oman, Kuwait, Bahrain, Qatar, Egypt, Jordan and Iraq. The study set…