<p>From repeated assurances that "your call is very important to us" to an anonymized stream of corporate communications Isn't there anything that can put some humanity back into collaboration and communications? The quantified self breaking down human behavior into data sets could help companies inject some personality into their customer service. Collaborators In the Firing Line</p><p>We've all been there, trapped in a conference call listening to the speaker drone on, staring blankly at slides on WebEx or another ScreenCaster. Really, is that the best way for people to collaborate? And as consumers, how many times do we need to hear that we're a "valued customer?"</p><p>In this supposedly enlightened age of collaboration and customer experience, where is that bright spot among the corporate offerings that acknowledge the human spirit? Who can use technology to engage it, to measure it and inform a team that its leader is droning on? Who can tell a company that its valued customers are frustrated by their systems?</p><p>Because business is increasingly conducted digitally, companies run the risk of losing the personalization that helped drive so many companies in years past. The Quantified Self self-knowledge through self-tracking gives businesses the opportunity to inject some individuality back into the interactive experience.</p><p><a href="http://www.cmswire.com/cms/customer-experience/reach-out-and-touch-for-better-collaboration-customer-experiences-023969.php">Keep reading...</a></p>