<p>Several years ago, the lack of sufficient controls over electronically stored information, especially unstructured content such as e-mails, became a real concern at ENMAX Corp., a utility that generates and distributes electricity, natural gas and renewable energy to customers in Alberta, Canada.</p><p>To get a better handle on its information assets, ENMAX moved its record management function from the legal services department to information technology, recalls Sam McCollum, who became the company's manager of strategic information management.</p><p>The IT department also decided to separate IT operations from IT governance. That led to a new initiative called Information Governance, which would provide strategic direction to the management of information throughout the organization. "The problem was that a definition of information governance didn't really exist at the time," says McCollum, who is now an information governance consultant and CEO of SIMC Coaching.</p><p>After researching the topic, the definition he came up with describes information governance as "an accountability framework that includes the people, processes, policy and technology that ensure the effective management of information to enable an organization to achieve its strategic goals and business programs."</p><p><a href="http://www.kmworld.com/Articles/Editorial/Features/The-key-to-information-governance-success-Start-small-92033.aspx">Keep reading...</a></p>