<p>Looking to set up a contact centre from scratch? a" Here is a quick checklist of things to consider.People</p><p>Agents: the most important element of a contact centre!</p><p>Agentsa health and safety is paramount. Ensure they have an ergonomic workstation to minimise work-related muscle strain and health issues: a height adjustable desk and chair, ergonomic keyboard and mouse and a headset for hands-free productivity all aid in this area. Ensure this area regularly receives a health and safety assessment to ensure it adheres to specifications.</p><p>Looking after agents is key to a happy, productive workforce where results are high and attrition is low.</p><p><a href="http://www.callcentrehelper.com/how-to-set-up-a-call-centre-from-scratch-the-checklist-42078.htm">Keep reading...</a></p>