<p>Automation and Consolidation of IT Operations Enables Public Utility to Meet Audit and Compliance Requirements SAN DIEGO--(BUSINESS WIRE)--July 08, 2013--</p><p>ServiceNow(R) (NYSE: NOW), the enterprise IT cloud company, today announced that Colorado Springs Utilities has implemented ServiceNow software-as-a-service to transform the quality of their IT services, provide better end-user experience and meet audit and regulatory compliance requirements.</p><p>Colorado Springs Utilities is a community-owned utility that provides electric, natural gas, water and wastewater services to the Pikes Peak region of Colorado. Colorado Springs Utilities perennially ranks in the top quartile in the region for Western Midsized Utilities for overall consumer satisfaction according to J.D. Power and Associates.</p><p>"Using ServiceNow, we eliminated approximately 12 different IT tools ranging from legacy software and homegrown applications to Excel spreadsheets and Lotus Notes databases. This has allowed our organization to standardize and automate IT processes," said Brian Bleike, program manager of IT Service Management at Colorado Springs Utilities. "As a result, we have been able to meet a broad array of audit and regulatory compliance requirements. In addition, we have been able to increase our IT service capabilities through self-service and improve our process efficiency using automated workflows."</p><p><a href="http://online.wsj.com/article/PR-CO-20130708-903570.html">Keep reading...</a></p>