<p>County goes from ECM to ETM, and one letter makes a huge difference</p><p>Before enterprise content management (ECM) tamed the beast, most large government organizations had electronic documents in a variety of formats stored in many different places, which made finding a form a time-consuming process at best. Today with ECM, all content throughout an enterprise is stored according to a highly detailed system so that people can find documents at any point in a process.</p><p>But what if agencies could be even more organized than that, or if the forms themselves could become the process? That's what Eaton County, Mich., is starting to do, with a process that transforms ECM into enterprise transactional management (ETM).</p><p>Robert J. Sobie, director of Eaton's Information Systems department, says the county was one of the first to use ECM, implementing Laserfiche software countywide back in 1995. And although that made his county one of the most organized in the state, continued growth and increased usage created the need for something else.</p><p><a href="http://gcn.com/articles/2013/05/17/eaton-county-enterprise-transactional-management-laserfiche-9.aspx">Keep reading...</a></p>