<p>The Presence Web Agent solution will significantly save a company time, expense and effort when managing its customer service goals. In addition, Presence suite will simplify the architecture of almost any contact centers, improving processes, ensuring 24x7 availability, scalability of facilities and quality of services.</p><p>"Our new Web Agent, works on any browser regardless of operating system," explains Mike Mandato, Executive Vice President for North America at Presence Technology. "We are honored that Web Agent has been recognized as one of the most innovative products on the market." Francisco Segovia, Presence Technology Chief Technology Officer Adds "Using WebRTC enabled us to offer a higher level of audio quality- greatly simplifying not only the installation of our solution for agents but also easily integrating with a company's existing CRM."</p><p>Presence has eliminated the need for IT departments to install any additional software to their agent's Contact Centers desktop. By using WebRTC technology, Presence Web Agent omits the use of third party extensions (Java, Flash, ActiveX, plug-in) and runs on any operating systems as the voice path and agent interface run within the browser window.</p><p>"Presence Technology has once again displayed its commitment to quality and innovation in the development of the unified communications industry," said Tom Keating, CTO and TMC Labs Executive Editorial Director at TMC. "I look forward to more innovation from Presence and continued effort toward improving the future of the UC industry."</p><p><a href="http://www.prweb.com/releases/2013/5/prweb10710551.htm">Keep reading...</a></p><p>Read also:</p><p><a href="http://www.telecomreseller.com/2013/05/07/grandstream-awarded-2013-unified-communications-tmc-labs-innovation-award/">Grandstream Awarded 2013 Unified Communications TMC Labs Innovation Award</a> (Telecom Reseller (press release))</p><p>Explore: <a href="http://news.google.com/news/more?ncl=dECRuybpzNxXzCM-Gv3GadDSLHgAM&ned=us">3 additional articles.</a></p>