<p>Integrating with Lotus Notes for bidirectional synchronization of emails, tasks and appointments, CRMnext brings better customer care solutions.</p><p>Delhi, Delhi (PRWEB) April 16, 2013</p><p>CRMnext enhances its integration with Lotus Notes for bidirectional synchronization of emails, tasks and appointments. Now, incoming and outgoing emails can be automatically logged with related leads, contacts, opportunities, cases etc. in CRMnext. Messages regarding complaints or requests from customers can now be captured as Cases from Lotus Notes to CRMnext.</p><p>This bidirectional synchronization between Lotus and CRMnext allows users to manage their schedules, calls, meetings and emails without navigating between multiple systems. In addition, a custom configuration can be created for synchronization to enable a simple 'Conflict Resolution' mechanism matching a user's requirements. An exclusion list can be created for specific email addresses too.</p><p><a href="http://www.virtual-strategy.com/2013/04/15/crmnext-enhances-its-integration-lotus-notes">Keep reading...</a></p>