<p>Salesforce.com continues to build out its Chatter social networking and collaboration software, with upcoming "social intelligence" capabilities that will allow users to find information through new Topics and Expertise categories.</p><p>Chatter is built into Salesforce.com's underlying Force.com technology platform, allowing users of its CRM (customer relationship management) and other software to use social collaboration tools within a business context.</p><p>Salesforce.com already gave Chatter users the ability to create profiles, and to follow users and system objects, such as a particular record. Chatter also has a recommendation engine, provides users with an "influence" rating and has a Similar Files feature.</p><p>The Topics and Expertise functions will build on those capabilities, said Anna Rosenman, senior manager of product marketing. Related:</p><p><a href="http://www.cio.co.uk/news/enterprise-apps/salesforcecom-adding-social-intelligence-features-chatter/">Keep reading...</a></p><p>Read also:</p><p><a href="http://www.computerworld.com/s/article/9238110/When_social_tools_go_viral">When social tools go viral</a> (Computerworld)</p><p>Explore: <a href="http://news.google.com/news/more?ncl=dUnTxFMuOFol-5M3JVKol3s404oFM&ned=us">13 additional articles.</a></p>