<p>Presence Technology announced today that TMC, a global, integrated media company, has named Presence Suite 9 for Contact Centers as a recipient of its 2012 Unified Communications Product of the Year Award, sponsored by INTERNET TELEPHONY magazine.</p><p>"Our latest Suite release includes, a new WebAgent powered by WebRTC, with Google Chrome, Android Tablets and iPad support for our web Supervisory interface," explains Mike Mandato, Executive Vice President for North America at Presence Technology. "We are honored that the latest version of Presence has been recognized as one of the most innovative products on the market." Francisco Segovia, Presence Technology Chief Technology Officer Adds "Using WebRTC enabled us to offer a higher level of audio quality- greatly simplifying not only the installation of our solution for agents but also easily integrating with a company's existing CRM."</p><p>Presence Web Agent works with the existing web browser regardless of the operating system. The WebAgent solution will significantly save a company time, expense and effort when managing its customer service goals. In addition, Presence suite will simplify the architecture of almost any contact centers, improving processes, ensuring 24x7 availability, scalability of facilities and quality of services.</p><p>Presence has eliminated the need for IT departments to install any additional software to their agent's Contact Centers desktop. By using WebRTC technology, Presence WebAgent omits the use of third party extensions (Java, Flash, ActiveX, plug-in) and runs on any operating systems as the voice path and agent interface run within the browser window.</p><p><a href="http://www.prweb.com/releases/2013/4/prweb10596314.htm">Keep reading...</a></p>