<p>When I first profiled MindTouch in 2009, the San Diego startup was focused on its Web-based collaboration software, created to enable a business or engineering team to easily share documents, information, images, and other information. MindTouch faced major competition against Microsoft Sharepoint, Oracle, and SAP, but CEO Aaron Fulkerson saw a potential advantage in developing an open source program on a "freemium" business model.</p><p>In mid-2010, however, the company shifted its focus to content management software, making it easier for different business groups within a company to collaborate in developing and managing website content. The product became MindTouch TCS (as in technical communications suite).</p><p>Fulkerson says the company "saw really dramatic growth of TCS" begin in 2011, which continued through 2012. In a recent MindTouch blog entry, Fulkerson writes that sales increased by 450 percent last year, and the company added such customers as HTC, Blackboard.com, SuccessFactors, Citrix, and Wind River.</p><p>Today MindTouch says it is introducing a new "product experience" platform intended to help big companies unify their product support and customer help services. The company says its MindTouch LightSpeed Content Framework includes "seamlessly integration" with customer relationship management (CRM) and case management software like Salesforce, SAP OnDemand, and Zendesk.</p><p><a href="http://www.xconomy.com/san-diego/2013/03/28/mindtouch-expands-from-web-content-management-to-product-support/">Keep reading...</a></p>