<p>Unified communications has definite benefits for expanding a workforce's mobility and ability to be in contact no matter the location, says Mitel's Andy Bull.</p><p>Unified communications is fast becoming a necessity for the South African workforce and there are many reasons why organisations are opting to embrace unified communications strategies.</p><p>The term 'unified communications' covers many different communication areas, including instant messaging, presence awareness, conferencing, collaboration and mobility.</p><p>"It is important for organisations to identify which aspects of unified communications can add tangible benefits to their business and which of their employees are likely to derive the biggest benefit from the adoption of the technology," says Andy Bull, director of Mitel.</p><p><a href="http://www.itweb.co.za/index.php?option=com_content&view=article&id=61706:Business-requirements-shape-unified-comms&catid=69">Keep reading...</a></p>