<p>You will play a key role in providing technical support for the Council's voice, data and security. You will work as part of a multi-disciplinary team and will have experience in dealing with service users and attending both operational and project-led meetings. The work is varied and requires attention to detail, working to defined processes and procedures whilst at the same time working under your own initiative.</p><p>You will have previous experience within a technical environment; therefore it is essential to have technical knowledge in areas of Cisco networking, voice implementations and security principals. Knowledge and experience of working with IT service desks, providing 2nd/3rd line support and use of central administration tools, for examples, network management systems/remote support products are essential.</p><p>You must also be good at communicating technical matters clearly across the organisation. Planned and unplanned out or hours working at short notice is also a key requirement.</p><p>A good knowledge of customer care principals and an enthusiasm to develop and learn new skills is also essential. Experience of project and service management methodologies is also highly desirable. You should be an effective communicator, able to work under pressure, prioritise workloads, meet strict deadlines and transport yourself across all North Lincolnshire Council sites in a timely manner.</p><p><a href="http://jobs.thisisscunthorpe.co.uk/cgi-bin/vacdetails.pl?selection=945323846">Keep reading...</a></p>