<p>Avaya Inc. has updated its crisis messaging platform to allow the creation of specialized messages to individuals within a group.</p><p>It's one of several enhancements the company has made to version 2.0 of Avaya Notification Solution (ANS) announced on Tuesday.</p><p>"This is the first big scale revision" since ANS was launched in 2009, Amir Hameed, Avaya's senior director for technical sales for the Americas, said in an interview</p><p>ANS is a Linux-based platform that can be integrated with almost any PBX and messaging system to send automated alerts over any media email, voice, SMS, instant message, social media or digital signs -- to any endpoint.</p><p><a href="http://www.itworldcanada.com/news/avaya-updates-crisis-notification-platform/146150">Keep reading...</a></p>