CLEVELAND, Feb. 10, 2012 -- /PRNewswire/ -- By leveraging its enterprise content management (ECM) software suite, Hyland Software's OnBase solution, Universal Group (UG) aggressively addressed two business process areas that were holding its customer satisfaction ratings hostage: paper file management and disparate information systems. With OnBase, Puerto Rico's largest insurer (Logo: http://photos.prnewswire.com/prnh/20090130/65710LOGO...

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