<A target="_blank" href="http://blog.vanessabrooks.com/2011/10/sntt-flags-or-follow-ups-now.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+LotusEvangelist+%28Lotus+Evangelist%29">Keith Brooks wanted to highlight, not just flag, some items in a mailfile</A>. He's posted the directions he got for changing the mail template. It seems there should be a simpler method.