<A target="_blank" href="http://dominothoughts.com/domthoughts/domthoughts.nsf/dx/lotus-notes-diagnostic-failure-reports-how-not-to-use-them.htm">Ted Hardenburgh is a bit dismayed by places where NSD information is gathered,</A> then ignored. If you aren't going to look at it, don't annoy your users by collecting it. If you are going to look at it, Ted provides tips on using it.