<A HREF="http://www.webitpr.com/release_detail.asp?ReleaseID=9306">Rostrvm Solutions</A> responds to recent research on call agent productivity with rostrvm CallGuide, an integrated agent support application. The drain on productivity is caused by increasingly complex administration tasks in the call centre; on average agents spend 71% of their time entering data, making notes, seeking advice and reading from information screens.

Equally alarming for businesses, research showed that agents are using five separate applications on average to deal with a call.