Ask any senior executive <A HREF="http://blogs.zdnet.com/Murphy/?p=1172&tag=nl.e622">why IT fails to deliver value</A> and the honest ones will soon use words like "unresponsive" and "incompetent," while the more politically correct will usually emit platitudes about hiring problems, systems complexity, media driven expectations, and communications barriers--all of which have IT's unwillingness or inability to respond promptly to user needs at their root.