You just rolled out Microsoft Windows Vista company-wide only to find your help desk flooded with calls. Or you spent hours with the mobile sales group going over the basics of laptop and wireless security only to discover team members still opening rogue email attachments and stumbling over password protocols. Sound familiar? <A HREF="http://www.infoworld.com/article/08/03/13/ITs-top-5-training-mistakes_1.html?source=rss&url=http://www.infoworld.com/article/08/03/13/ITs-top-5-training-mistakes_1.html">The problem could be in your training.</A>

It's all too natural for IT to cast blame on end-users when new or upgraded systems hit snafus, but rather than pointing fingers, IT should instead consider its own role in training miscues, experts advise. While IT's relationship with end-user training has always been ambivalent, the pressure is on to get users comfortable and productive on new tech systems, thanks to a corporate emphasis on information security, compliance, and return on investment to justify costly hardware and software rollouts.