This article teaches you how to <A HREF="http://www.ibm.com/developerworks/lotus/library/sametime-profiles/index.html?ca=drs-">extend IBM Lotus Sametime Connect</A> so that users can more easily reach out to the coworkers of a chat partner for help. The solution leverages the department hierarchy available in the Profiles component of IBM Lotus Connections. The same solution could easily be extended to help connect your employees to others using relationships unique to your business (for example, those who share particular interests, recognized experts, support organization members, and more).