We rely so heavily on email to communicate that it's only a matter of time before most of us goof. The potential for unintended consequences is almost infinite.

So we send the wrong message to the wrong person, send to a boss an unpolished email instead of saving it, or hit "reply all" instead of "reply." How do you fix it? Lisa Benenson, editor-in-chief of Hallmark Magazine, says there are a couple of ironclad rules. <A HREF="http://www.fresnobee.com/221/story/146723.html">What you should do depends on the scenario.</A> [Ed. note: And FYI... that little "so-and-so would like to retract the previous email" doesn't cut the mustard. Own up to what you did.]]