<A HREF="http://blogs.eweek.com/careers/content001/working_stiffs/worker_satisfaction_is_overrated.html?kc=EWKNLCSM082807STR3">What's the difference between a satisfied and an engaged employee? Only everything,</A> argues Globoforce, a Westborough, Mass., work force solutions company.

The crux of the difference between the two is discretionary effect, or in laymen's terms, the likelihood that an employee will go the extra mile to get a job done. A satisfied worker probably will not, but an engaged one doesn't think twice before pulling out all of the stops.