Offshore call centers are <A HREF="http://news.zdnet.com/2100-9589_22-6165477.html?part=rss&tag=feed&subj=zdnn">expected to continue growing,</A> despite the fact that some companies are bringing their customer care services back home.

Last week, Lloyds TSB became the latest British company to decide to reduce its use of Indian call centers. But earlier this week, Barclaycard announced that it is moving more work to Mumbai, and Datamonitor contact center outsourcing analyst Peter Ryan said it is shortsighted to predict the end of customer service outsourcing.