Recent studies indicate that when customers or potential customers contact an online organization, <A HREF="http://www.prweb.com//releases/2006/12/prweb486345.htm">80% prefer communicating by email over phone</A> and over 50% will not do business with a company if they do not receive an adequate response to their email within 24 hours. The average response time to a customer email inquiry is 72 hours. Most Online organizations communicate regularly with customers and clients by email, but few provide a level of email customer service that satisfies their clientele.