It seems that some CRM consultants and implementation partners could stand to take a little of their own advice when it comes to delivering customer satisfaction. A recent report from Forrester Research found that 40% of the companies surveyed <A HREF="http://searchcrm.techtarget.com/originalContent/0,289142,sid11_gci1174365,00.html?track=sy186">wouldn't recommend their CRM professional service provider</A> to others.