In an effort to better its customer focus, IBM will cut nearly 300 direct-sales jobs from the software group <A HREF="http://news.com.com/2100-1022-5137348.html=20">according to CNET News</A>. A large portion of those jobs will be part of the telephone and Internet sales organization. Of course, we have to ask how cutting 300 sales jobs will improve customer focus. Good luck, guys!