Originally published March 24, 2012 at 9:51 p.m., updated March 24, 2012 at 9:51 p.m. Canada’s largest software company has chosen a University of Houston-Victoria graduate to oversee its new program for building strategic relationships with customers in North America. This month, OpenText promoted UHV alumnus Ankur Laroia, an employee of more than six…

Datamart has earned a phenomenal 93 point rank on the Net Promoter method of judging customer satisfaction and service. The New England based, unified communication company’s score far and away exceeds common ranking, with 50 point being considered superb, and are using the data collected to guide Datamart into a Boston, MA…

It’s no secret. Social media has changed the way folks are doing business. But there’s a lot going on in the world of social media so one may ask, "How do you rise above all the noise?" Filtering information, connecting the right people at the right time, bringing companies together…

The unified communications (UC) pitch we have all heard for some years is both clear and captivating: using just one desktop device a worker suddenly can take charge of a diversity of communications — video, audio, you name it. For a generation that is what the U.S. industry sold and…

#infosec There is a real cost associated with how far you allow non-human traffic to penetrate the data center and it’s not just in soft security risks. A factor often ignored by those performing contact analysis costs is technology. Call centers, marketing, and other business functions generally rely upon key…

Datamart has earned a phenomenal 93 point rank on the Net Promoter method of judging customer satisfaction and service. The New England based, unified communication company’s score far and away exceeds common ranking, with 50 point being considered superb, and are using the data collected to guide Datamart into a Boston, MA…

Just like the old song about love and marriage, Business Process Management and Enterprise Content Management go together–well–like a horse and carriage. But getting these two technologies to work well together remains a major challenge for most enterprises today. Part of the problem is that for too many businesses, in…

Um artigo do Dinheiro Vivo cita Lana Del Rey como uma das artistas que ira estar no Super Bock Super Rock. No mesmo artigo, sao anunciados os nomes de Hot Chip e Friendly Fires, esta manha confirmados pela organizacao. Quanto a Lana Del Rey, nao consta do comunicado enviado hoje…

Application performance management (APM) refers to the IT discipline that focuses on monitoring and managing the speed and availability of software applications. In their most recent Magic Quadrant for APM, Gartner notes that in 2011, $2 billion was spent on APM licenses, a 15 percent yearly increase. This is five One of the…

Over three-quarters of UK firms are now pursuing a unified communications (UC) strategy, according to research. Market research firm Vanson Bourne interviewed 200 senior IT leaders from medium and large UK-based organisations across a number of market sectors. The research, commissioned by managed UC systems provider Azzurri, found that voice over…