<p>Previously we have looked at some of the features that Lync has to offer, as well as some of the deployment considerations when you roll out Lync. In this final article we'll drill into what this means for your Lync users as well as what business benefits you can expect to realise from Lync.</p><p>An often overlooked part of any unified communications deployment is the potential impact of change it can have for the organisation as a whole, as well as the users. This applies both from a cultural, as well as technology perspective.</p><p>Many enterprises looking at Lync believe that because they have always provided physical phones to users as their voice communications device that they should continue with this approach moving forward. Now that may be appropriate for some users or role profiles, but what if your organisation wants to implement a flexible working policy allowing staff to work from home, or maybe you have employees who need to travel between sites on a regular basis.</p><p>One customer told me that the desk phone was the only reason people physically went to the same location to work every day - purely because their direct dial number was tied to that device. Some users got smart and overcame that by forwarding their desk phones to their mobile phones, but this came at significant cost to the organisation who were picking up the costs of all those forwarded calls.</p><p><a href="http://www.computerworld.co.nz/article/537303/opinion_missing_lync_-_part_iii/?fp=16&fpid=1">Keep reading...</a></p>