<p>CIOs must invest in technologies and behaviours that capture, share and encourage conversation if they're to address the modern knowledge management issues experienced in their organisations, the CIO of REA Group claims.</p><p>Speaking at the CIO Summit in Sydney today, Nigel Dalton told attendees that the explosion of digital data has shifted the focus away from locking down static information, a practice well developed historically with books and libraries, to recognising knowledge as a fluid construct.</p><p>"Media was a way of ordering knowledge that is useful, but in that lies the lack of utility," he said.</p><p>While knowledge management technologies created in the 1980s and 1990s, such as Lotus Notes and Filenet, tried to cope by centralising and harnessing information within a well-structured repository, what was important today was to mimic human behaviour and conversation.</p><p><a href="http://www.cio.com.au/article/521635/share_knowledge_through_conversation_don_t_control_it_rea_group_nigel_dalton/">Keep reading...</a></p>