<p>When an organization decides to add Unified Communications to their Service Catalog, some take an "if we build it, they will come" attitude. While UC solutions have the potential to optimize productivity and control costs within an organization, many companies fail to realize the gains by failing to operationalize the service.</p><p>Enabling's methodology for operationalizing UC has been used in organizations of all sizes, but is most pertinent in large IT organizations who don't have a complete pulse on the business needs. Through discovery, interviews, and analysis, Enabling applies lessons learned from successes and failures of past projects to advise clients on how to optimize success. Here are some examples of what Enabling has learned:</p><p>Specify Appropriate IT Roles and Responsibilities</p><p>While some IT teams reorganize themselves around the support of UC, it's not always necessary. Success is most likely when a Service Owner is made accountable for strategy setting, providing leadership, coordinating implementation, and meeting goals. Also, SMEs from the relevant IT disciplines must be aligned and agree to deliver UC as a service, because the IP network, PCs, and DNS are just as important to the overall SLA as the UC servers. Stubborn vendor preferences and politics result in finger-pointing problems.</p><p><a href="http://www.telecomreseller.com/2013/07/10/microsoft-unified-communications-operationalizing/">Keep reading...</a></p>