At Social Business Forum 2012 in Milan, there were a number of discussions about the Customer experience from thought leaders such as Steve Denning, Esteban Kolsky, and Frank Eliason. I spent time talking to Mr. Eliason during one of the breaks to discuss the emerging role of the Chief Customer Rawn...

<A HREF="http://www.forbes.com/sites/rawnshah/2012/06/11/how-social-business-leaders-lead-telling-the-customer-story-and-the-chief-customer-officer/">Read More</A>