The battle for your users' email inboxes probably will never end, but it's not a failure of technology. <A HREF="http://www.cio.com/technology/infrastructure/security/spam/five_things_about_fighting_spam.html?CID=28830">Experienced email and system administrators share the key points</A> they really, really wish you understood. Keith Brooks, vice president at Vanessa Brooks, "Stopping spam is a mixture of luck, intelligence, alcohol and planning." With luck, he says, your CEO never hears about spam. "But without it, the CIO never stops hearing about this issue."