<p>Many companies have viewed investment in collaboration software as too hefty a leap offaith.</p><p>In principle, companies want to use these tools to foster engagement among employees and withcustomers. But enterprises want justification for introducing yet another, potentially costly,communication channel into the workflow.</p><p>Collaboration software tools enable people to work together even when they are located remotelyfrom one another. They may involve Facebook-like applications that enable commenting threads andattachments all within a familiar-looking environment, or they may create forums or chat rooms for constituencies toengage with one another in a community of common interest. These communities may be internal to anorganization, external to a company, or travel between public and private areas.</p><p>But the businesscase for collaboration may have finally arrived.</p><p><a href="http://searchcontentmanagement.techtarget.com/feature/The-killer-use-case-for-collaboration-software-tools">Keep reading...</a></p>